Number of vacancies :
02
Job Responsibilities:
The primary role of an Application Engineer is to provide product support to customers
by:
· Managing technical support issues taken via phone, email, or web portal – Utilize your
expertise in SOLIDWORKS products to assist customers with challenges they face in
production
· Follow up on Service Requests and Software Performance Reports generated through
support cases
· Ensure that response time and customer satisfaction surveys meet goals
· Research solutions and create knowledge base articles
· Conduct assigned training classes – Train new students on SOLIDWORKS products
· Make on-site customer visits
• Travel to customer sites (if required) to provide onsite support and training
• Working with the sales team to accurately understand our customer’s
requirements.
• Progression into product demonstrations of SOLIDWORKS to prospective
customers
• Training of customers in the correct use of SOLIDWORKS
· Working with a broad range of customers who use SOLIDWORKS to design their products.
· Responding to the needs of our customers to solve technical problems in using
SOLIDWORKS
· Reporting to the Technical Manager & Sr. Applications Support Engineer
Desired Candidate Profile/Key Skills:
• Engineering design experience gained in a design environment
• Knowledge of 3D CAD System, ideally SOLIDWORKS bit Pro/ENGINEER or Inventor
may also be useful.
• Good knowledge and use of Microsoft Office applications – Word, Excel, Outlook
• Willingness to be flexible and to travel as required
Benefits
Logical Solutions Ltd Applications Engineers become experts by attaining the following
SOLIDWORKS certifications:
Certified SOLIDWORKS Professional (CSWP)Certified SOLIDWORKS Expert (CSWE)Certified
SOLIDWORKS Support Technician (CSWST)Certified SOLIDWORKS Instructor (CSWI)Certified
PDM Support Technician (CPDM).
Job Type: Full-time
You can check company profile on https://logicalsolutions.in/
Reach us on +91 9133445956